Welcome to Artbees!
Artbees products and services are offered by Artbees, located at “Esentepe Mh. Talatpasa Cd. No:5 Ic kapi no:1, Sisli, Istanbul / P.K: 34394, Republic of Turkey”. These Terms of Service (“Terms”) govern your access to and use of all services provided on the Artbees.net website (“Services”).
You may use our Services and website (artbees.net) only if you can form a binding contract with Artbees and only in compliance with these Terms and all applicable laws. When you create your Artbees ID and subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete. Only registered and verified users are permitted to download and use our templates and/or use our support service.
Our license to you
Artbees WordPress themes are 100% licensed under the GPL. When using Jupiter X, Jupiter X Lite, and The Ken WordPress theme, you receive all rights granted under the GPL.
Intellectual Property Rights
The content of this website is the sole property of Artbees Yazilim Hizm. ve Bilisim LTD STI. All intellectual property rights (including, without limitation, any copyright and design right) existing in this site and any products displayed on it belong to Artbees LTD, except where indicated to the contrary. Reproduction of part or all of this site will result in the termination of your access to or use of our site.
We provide our WordPress themes and this Site on an ‘as is’ basis and make no representations as to the quality, completeness, or accuracy of any content made available on the Site. No action should be taken or omitted in reliance on any information or advice placed on our themes or this Site. While every effort has been taken to ensure this Site is virus-free, we recommend that you take precautions against infection. Artbees cannot accept liability for damage sustained as a result of the transmission of viruses, worms, trojans, or any other malicious content.
Our WordPress themes are exclusively sold on Envato marketplace to buyers. We don’t represent any of our buyers or the websites they build with our themes. We have no connection to any of these entities and we are in no way responsible for the content of the websites they create with our themes. We are also not responsible for the content of the websites who illegally downloaded our themes from torrent websites or other illegal resources. To the maximum extent permitted by law, we expressly exclude:
We provide support to our themes and plugins via my.artbees.net ticketing section. Only users with verified purchase keys or licenses will be able to use ticketing service for support.
Artbees Support is intended to provide assistance to buyers who encounter issues. From March 1st, 2016, all Themeforest authors are only required to offer customer support for up to 6 months after your purchase date. Thereafter, should the user require any support beyond this allotted time, they will need to renew their support package.
If you need to extend your Support, Item Support extensions can be purchased via the item page on Themeforest.
The critical security fixes and all updates will be available for all users to download regardless of whether they have free support or not. In order to facilitate the item health and bug fixing process, users without a valid support plan will still be able to submit tickets to report bugs.
In order to increase our customer support satisfaction after 20 licenses of any or two Artbees WordPress themes are registered within an account, the account associated with the licenses will be considered a VIP account, which will be exempted from having an active support subscription from Themeforest and enjoy priority support from Artbees.
Artbees support agents may ask for login credentials to solve a technical problem. You may decline to provide this information. This information is used only for technical support purposes and not stored anywhere. Artbees cannot be held responsible or liable for any problems arising from our Support Team’s access to a user’s website to check or resolve an issue.
Where you can get support for Jupiter X WordPress Theme
Support for our clients is provided only through our online support at my.artbees.net. Although we acknowledge discussions through the Themeforest comments section, we still encourage our buyers to go through the support portal for technical issues.
Before asking questions
First, please read the product documentation on the knowledge base, even if you are already an experienced user, because there are often important instructions contained in that document. This documentation covers installation instructions, usage, and, more often than not, answers any questions you may have.
We update the documentation regularly so make sure you have checked them before opening a new ticket.
You are also free to access our video tutorials anytime, as needed.
Lastly, it would be great if you can ensure that you at least have the minimum technical skills required to utilize the file effectively. In general, all files bought or purchased from Envato Marketplace will require some prior knowledge to use them correctly. If you still cannot get the file to work in the way you desire even after exhausting Google’s “how-tos,” then our dedicated staff can walk you through and point you in the right direction.
What we support
We only cover support for Artbees themes and plugins. This includes getting set up with the theme (we strongly recommend checking the file documentation before opening a support ticket), problems using the theme features, and any bugs or fixes that may appear.
If you require help that is not within this scope, such as on how to use default WordPress functionality itself then we would likely redirect you to external articles or support forums instead. Just to inform you, we cannot provide support for theme modifications or 3rd party plugins that you might use on your theme, complex individual server-side issues, and any other things that are not related to our products directly.
If a theme is not working properly or has an issue, create a new ticket from my.artbees.net and we will reply within a few hours (some delays on weekends, holidays or periods of influx may occur). If we determine the issues are caused by user error or are the result of a plugin, we would ask you to retrace your edits or contact the developer of the plugin you’re using.
Tickets that need our Dev team’s attention for more detailed inspection may have to wait for longer (2 – 7 days).
If the ticket is opened up between 8 am to 8 pm (GMT 3+), waiting time would reduce to 5 – 9 hours.
1- Information you should provide when making a support query:
– Your question or problem.
– Your WordPress version.
– Your theme version.
– Your browser version.
– Link to your site (It’s much easier to diagnose something when we can see it).
– If you are developing on a local server, post a screenshot to show the problem.
– If needed, any additional plugins you’re using besides what was included with the main file.
– In some cases, we may request that you send us login details.
2- Remember that this is a help desk, and we are here to help you diagnose things that may be wrong with your site or if there are any bugs in the code. If you ask questions about customization, be aware that we might suggest you hire someone to help you. We’ll do our best to answer those questions that don’t require major modification and testing, but our priority lies with people having immediate issues with the themes. This goes as well with other themes or plugins; please do not ask us any questions regarding them.
3- We answer questions as quickly as we can, but remember, we are most probably in a different timezone to you; we have to sleep, rest at the weekend and sometimes take a break like a regular human being. Don’t be rude, vulgar, or use bad language or be disrespectful to anyone. We want to keep this a safe friendly place.
4- If you are opening a ticket, remember that you can only ask ONE question per ticket, and you need to avoid asking multiple questions for one. This is good both for you and us and will help the agents to concentrate on one question instead of long unrelated back and forth conversations.
How to contact us
You can contact us via [[email protected]].
Our postal address is:
Esentepe Mh. Talatpasa Cd. No:5 Ic kapi no:1, Sisli, Istanbul / P.K. 34394
Republic of Turkey