The ‘Data Controller’ for this website is Artbees Yazilim. If you have any questions or concerns about our privacy practices, please feel free to reach out to us.
How We Will Use Your Information
We collect information to facilitate the verification of your purchase, deliver new templates, and offer customer support. The pertinent details are utilized by us to communicate with you on any matters pertaining to the provision of our services in general. Additionally, we may use aggregated information and statistics to monitor website usage, aiding us in the continuous development of our website and services.
From time to time, we may contact you via email to seek your feedback and comments on our products and/or the services we provide to you. Your insights are valuable to us as we strive to enhance and tailor our offerings based on your experiences.
What Personal Data We Collect and How We Use It
To access customer support, users are required to have an account on the Artbees portal. This account includes the collection of your registered name and email. The purpose of collecting this information is to enhance the customer support experience, allowing us to address your inquiries and provide personalized assistance.
We may use the email address you provide to contact you for feedback and comments on our products and services. This communication allows us to gather valuable insights and improve our offerings based on your experiences. Rest assured, your feedback is essential in our ongoing efforts to enhance your satisfaction with our goods and services.
We collect the IP addresses of visitors and users on this website. This information is utilized to enhance our themes by incorporating language-specific features, delivering location-specific social media posts, tutorials, and promotions, as well as fortifying our security measures. The collection of IP addresses aids us in tailoring our offerings to better meet the preferences and needs of our diverse user base.
Username and Password for Accessing Your Site (Support Desk)
Artbees support agents may, on occasion, request your login credentials to address technical issues effectively. Please note that you have the option to decline providing this information. The information you provide is solely used for the purpose of technical support and is not stored or retained anywhere within our systems. We prioritize the confidentiality and security of your login credentials during the support process.
Your ThemeForest ID and Purchase Code
To verify your purchase and prevent unauthorized usage of our WordPress themes, users are required to provide their ThemeForest purchase keys during the signup process for the Artbees portal. Furnishing the purchase key is mandatory for accessing customer support. Rest assured, this information is solely utilized for authentication purposes and to ensure the legitimate use of our themes.
To combat piracy and ensure the proper usage of our WordPress themes, we collect the domain name on which our themes are installed. This information is crucial for monitoring and safeguarding the integrity of our products. We prioritize the responsible and legitimate use of our themes, and the collection of registered domains assists us in enforcing our licensing terms.
Your Activity on Artbees Themes Portal via Google Analytics:
We utilize Google Analytics to analyze data about webpage traffic, aiming to improve our website by tailoring it to customer needs. The information gathered is used solely for statistical analysis purposes. Google Analytics generates statistical and other information about website use through cookies stored on users’ computers. The data generated is employed to create reports on website usage.
Newsletter and Email Activity:
We utilize Growmatik and Postmark to monitor your email activity, including which newsletters and email campaigns you open, as well as the links you click within them. This monitoring helps us gauge our users’ interest and preferences regarding our newsletters, enabling us to tailor our content to be more useful and relevant in future communications.
We employ Google Adwords Conversion tracker, which utilizes cookies to assist us in determining the number of individuals who, after clicking on our Google Ads, subsequently contact us through the website. The tracking cookie is activated on your browser only when you click on a Google Ad. These cookies play a crucial role in enhancing the website’s effectiveness for our visitors. It’s important to note that these cookies expire within 30 days and do not contain personally identifiable information.
For more details on Google Conversion Tracking and the option to opt out, please refer to the Google Advertising Privacy Notice.
We may utilize a cookie to determine whether visits to our website resulted from individuals seeing our advertisements on Facebook. This information is anonymous and does not specify individuals.
Third-Party Services Collecting Personal Information
- Mailchimp (Email activity data through email tracking)
- Google Analytics (Usage data through cookies)
- Facebook Pixel (Usage data through cookies)
- Google Adwords (Conversion data through cookies)
- HelpScout (email and personal data)
How We Protect Your Information
- Firewalls and Browser Certification Technology: We utilize advanced firewalls and browser certification technology to fortify the protection of your data.
- Ongoing Security Measures: Our commitment extends to deploying continuous efforts to maintain the security of your personal information. We employ industry-standard security practices to safeguard your data.
While we employ all reasonable efforts to secure your information, it’s important to note that the internet’s nature is not entirely secure. Consequently, we cannot guarantee the absolute security or integrity of any personal information transferred to or from you via the internet.
Where We Store Your Personal Information
Your personal information is stored on secure servers managed by both Artbees Themes and our trusted service providers, located in the USA. The storage and transmission of personal information are safeguarded by robust security measures and access controls, which include username and password authentication.
How Long We Keep Your Personal Information
We retain your personal information for the duration necessary to provide services to you and others, as well as to fulfill our legal obligations.
How You Can Access Your Personal Information
You have the ability to access certain personal information we collect about you by logging in to your account. Additionally, you have the right to request access to other personal information we hold about you and to request corrections for any errors in that data. Should you wish to close your account on any of our Sites, you can do so at any time. For access or correction requests, please contact us at [[email protected]].
How to Delete Your Personal Information
If you wish to stop us from using your personal information or providing you with Artbees services, you can permanently delete your account directly from your dashboard at my.artbees.net.
By hard-deleting your account, all the information we have collected from you, including Themeforest verification data, will be permanently erased. As a result, you will lose access to Artbees support and the templates repository. However, you will still retain access to the Artbees knowledge base.
Marketing Choices Regarding Your Personal Information
With your consent, such as when you subscribe to our email lists, we may send you marketing communications via email. If you prefer not to receive these communications in the future, you can ‘opt-out’ by using the “unsubscribe” facility provided within the communication itself.
Cookies and Web Analytics
We employ cookies to recognize you and/or your device(s), authenticate your identity, remember your preferences and settings, analyze site traffic and trends, and deliver and measure the effectiveness of advertising campaigns. You have choices concerning cookies. You can adjust your browser preferences to accept all cookies, receive notifications when a cookie is set, or reject all cookies. Please note that choosing to reject cookies may impact the functionality of some parts of our Sites.
How We Share Your Information
For Corporate Transactions: We may transfer your information, either in whole or in part, in the event of a corporate transaction such as a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or any other change of ownership or control.
When Required by Law: Your information may be disclosed if reasonably necessary to: (i) Comply with a legal process, such as a court order, subpoena, or search warrant, government/law enforcement investigation, or other legal requirements. (ii) Assist in the prevention or detection of crime (subject to applicable law). (iii) Protect the safety of any person.
With Our Service Providers and Partners: We engage third parties to assist in operating and improving our services. These third parties support us in various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, and security operations.
How to Contact Us
How to contact us
You can contact us via [[email protected]].
Our postal address is:
Esentepe Mh. Talatpasa Cd. No:5 Ic kapi no:1, Sisli, Istanbul / P.K. 34394
Republic of Turkey